Contact Our Support Specialists
Our support team is available to help with any questions, account-related issues, technical concerns or general feedback. If you need help with verification, deposits, withdrawals or reporting a site fault, contact us and our advisers will guide you through each step. Use live chat for the fastest reply, or email for a written record. We provide practical, UK-based support to make account matters straightforward and quick to resolve. Our team can also assist with payment queries and bonus eligibility checks.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, typical reply within 30 minutes) |
| General enquiries | [email protected] (account queries and KYC submissions) |
| Affiliate enquiries | [email protected] (partner sign-ups and commission queries) |
| Phone | +44 20 7836 4921 (UK support line) |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Assistance
Please contact us by email for detailed requests, account issues, or any situation that needs documents or explanations. Send your message to [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing complete information helps us process requests faster and avoids delays when verifying identity or reviewing documents.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, and live chat requests are handled immediately during service hours. Complex cases such as document checks or payment investigations may take longer depending on their nature, sometimes several days. If your issue needs more time we will keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please share any issues, feature requests or design tips via the feedback form or email [email protected]. Every submission is reviewed carefully by our team and used to improve features, usability and reliability. Your input helps us shape future updates and create a smoother, more enjoyable experience for all players.