Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or use services on our platform. We take privacy seriously and set out here the types of data we gather, how we use it, how we protect it and the rights you have in relation to your information.
Types of data we collect
We collect information needed to provide our services, improve site functionality and meet regulatory and security obligations. This includes personal data, technical data and transactional data.
Personal data
Personal data includes name, date of birth, email address, postal address, phone number and identity documents. We collect these details when you register, verify your account or contact customer support.
Technical data
Technical data covers information about your device and usage, such as IP address, browser type, operating system, device identifiers, connection data and activity logs. We use this data to keep the site running, detect fraud and improve performance.
Transactional data
Transactional data includes deposit and withdrawal records, transaction IDs, payment method details and account balances. We store this information to process payments, carry out checks and maintain accurate records.
Use of information
We use your information to operate your account, process payments, verify identity, comply with legal obligations and provide customer support. We also use aggregated or anonymised data to analyse trends, maintain security and improve the service. Where required, we may use information for responsible gambling and fraud prevention checks.
Data protection practices
We protect data using industry-standard technical and organisational measures, including encryption, access controls and regular security reviews. Access to personal information is limited to authorised staff and third-party providers who need it to deliver the service. We train our team on data handling and monitor systems for unauthorised activity.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, measure site performance and deliver functional features. Some cookies are necessary for essential services, while others support analytics and optional personalised content. You can manage cookie preferences in your browser or via the site cookie settings.
User rights
You have rights in relation to your personal data, including the right to access, correct, restrict processing, request deletion, object to certain uses and request data portability where applicable. You may also withdraw consent for any processing based on consent.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact our privacy team. We will verify your identity and respond within a reasonable time. Certain information may be retained if required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services and other trusted partners who perform services on our behalf. We require these partners to handle your data securely and only for agreed purposes. We may also disclose information where required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Significant changes will be communicated on the site. For privacy enquiries or to exercise your rights contact [email protected].